Technical Support Engineer

Support Services

Position Overview

Colordyne Technologies is a company who specializes in engineering and manufacturing digital inkjet print engines. We help brand owners, print providers and OEMs in the label and tag, commercial print, and corrugate markets, among others, successfully integrate digital inkjet printing into their businesses. We work directly with end-users as well as with strategic integration partners to deliver best-in-class technology and support. Our team emphasizes collaboration and is growing with a talented group of motivated and fun people.

We are looking for a Field Service Engineer with excellent troubleshooting and problem-solving skills. Print industry experience is strongly desired for this roll as well as strong electrical and computer skills. Candidates will be self-starters who can work both independently and as part of a team.

PRINCIPLE DUTIES AND RESPONSIBILITIES

revolve around installing Colordyne equipment, digital print engines and retrofits, at customer facilities and include the following. Other duties may be assigned.

  • Coordinate proper layout of cable runs/pulls with customers
  • Install and configure software
  • Optimize printers/engines for production
  • Start up and commission equipment
  • Troubleshoot equipment at customers location or through phone support
  • Train customers on operation and maintenance of equipment
  • Establish and build positive working relationships with customers
  • Detailed and timely job reporting
  • Actively engage in the facility’s safety program

Additional Responsibilities 

  • Work with engineering team to optimize Colordyne products and execute updates
  • Maintain accurate inventory of tools
  • Maintain adequate inventory of spare parts
  • Complete and turn in expense reports
  • Read and respond to company email messages

DESIRED SKILLS, EDUCATION AND EXPERIENCE

  • Printing industry related work experience is required, proficiency with analog or digital printing equipment preferred
  • Foreign language abilities are a plus
  • Basic PC and networking skills
  • Ability to read mechanical and electrical schematics
  • Proficient use of hand and power tools, and electronic test/calibration equipment
  • Experience with Adobe products a plus
  • Valid driver’s license required and ability to obtain passport
  • Candidate must exhibit the ability to complete all desired functions in the allotted time

ORGANIZATIONAL RELATIONSHIPS

The Field Service Engineer reports to the Field Service Manager. This role interacts with and provides required support to the sales team, customers, and alliance partners of the organization.

TRAVEL

50-80% of time, domestic and international. Depending on workload. Subject to change at any time.

PHYSICAL DEMANDS

The employee frequently is required to stand, walk, and sit. The employee will sometimes be required to lift and/or move up to 50 pounds.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level as well as environmental conditions in the work environment will vary depending on job site.

About Colordyne

Interested in working for an innovative tech company? Join Colordyne as we help companies successfully integrate digital inkjet printing.

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